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Shipping Policy

Shipping rates are:

We process orders on business days which are Monday through Friday

– Production time: 7 – 10 days*

– Shipping: We use flat shipping rate of:

Standard Shipping: First item price: $5.99 and each addition $3.99

Express Shipping: First item price: $15.99 and each addition $9.99

Free Shipping: Free shipping on orders from $199

With this delivery package. We will prioritize processing your order first. The item you order will be prioritized for production. And we'll use the shipping company's highest delivery plan to get it to your address as quickly as possible. In addition, when you have problems related to your order, we will prioritize handling your case.

– Estimated Delivery: 12 - 20 days* (in regular seasons) excluding Sunday or more depends on holiday seasons.

(* This doesn’t include our 7 - 10 day processing time)

The highest rate is applied once to the whole order.

While we suits use reasonable efforts to satisfy the shipping and delivery dates provided above, we shall not be liable for any delays in shipments.

Order changes

Once your order has been confirmed, it can’t be modified or canceled. If you’d wish to return a product, you’ve to start out out out the returns procedure once you’ve received the item.

Item not received

If you’ve successfully placed an order and haven’t received it yet while the tracking status shows it’s delivered. you’d wish to contact the carrier to hunt out your Bags as once the item is bagged we don’t have control over it (once it’s by the carrier ), but if the problems still persist kindly email us Mail: [email protected] we’ll try our greatest to help you.

Sometimes tracking information won’t be available. this could be due to technical issues because of which the tracking information isn’t updated on the app. In such cases, if you’re still unable to locate your item,

Contact us

Mail: [email protected] we’ll assist you…

Customer Support 24/7

Mail: [email protected]

Return Policy

If you’d wish to return an item to ngucomotu.com, please follow the instructions below within 30 days of delivery. Safely pack the items within the first packaging that came with the merchandise All Products must be returned in fitness. If the Products received is broken, please contact Customer Service.

Contact us for Returning Instructions:

Customer Support:

Email: [email protected]

Address: 1903 N Morley St Moberly MO 65270 US

Shipments must be pre-dispatched employing a traceable method like USPS or insured mail.

Please note:

Customers need to charge a fee to return the products to us. Shipping and handling charges and other fees aren’t reimbursed. We cannot accept cash payments on delivery. you’d wish to provide a legitimate tracking number when filling out the return form for your return to be processed successfully.

Regular products are often returned for a refund, replacement, or a credit hold, while special or custom products can only be returned for change.

Once the Execution Center has received and confirmed your return (usually within 72 hours of receipt), you’ll receive an email confirming that your return is complete. If there is a refund, it is getting to be issued within 7 days. Please note that relying on the financial institution, it’ll take another 3-5 working days for the credit to be credited to your account.

Have any questions?

ngucomotu.com Team is happy to help!

Email us at Mail: [email protected]

Refund Policy

We understand that there are times you’d possibly not like your Products product, which we provide a 30-day window to return your product for a refund if in unused and excellent condition. If you’d wish to return your item, there is a $15 restocking fee, but you will be responsible for paying the shipping back to us, so on urge refunded you’d wish to contact us at Mail: [email protected]

before returning the item for return instructions

Exchange

so on exchange a product please contact us at Mail: [email protected] which we’ll process the exchange a $15 restocking fee may apply

Defected

If you discover your order is flawed you’d wish to contact us at Mail: [email protected] with photos of the Products product (no need to return the item) we’ll immediately send a replacement Products

Not as described or wrong Product

If you discover your order is flawed you’d wish to contact us at Mail: [email protected] with photos of the merchandise we’ll provide a return shipping label once it’s tracking we’ll ship a replacement Product immediately

Change of mind

Change of Mind isn’t acceptable. No Any return Or Refund will Process

Please Note! color or texture could even vary from photo as each product is natural and handmade,

Cancel order

we usually ship immediately the orders

Therefore if you’d wish to cancel your order please contact us immediately will send a involve participation by the processing department but we’ll not guarantee however you will always return the order once you received

All refunds are getting to be issued after receiving the returned product and inspected it’s getting to take up to 7 days to reflect into your bank account we actually try hard to make our customers satisfied

Customer Support:

Email: [email protected]

Address: 1903 N Morley St Moberly MO 65270 US